Update Log for portal.dns.business

Hi there,

We hope this message finds you well. We’re writing to inform you of necessary adjustments to our pricing structure, effective 1 April 2025.

You can view the price adjustments here - Gateway SRS Price Increase.

Only New, Renew and Transfer pricing is displayed with the last 3 columns to indicate the effective price increase.

These changes are driven by two key factors, leaving us little choice but to adjust our pricing:

We deeply value your partnership and trust in us. If you have any questions or concerns, please don’t hesitate to reach out to our support team. 

Thank you for your understanding and continued collaboration.

Date: 25 February 2025

Start Time: 16:00 UTC

End Time: 19:30 UTC

We would like to inform you that the .MU registry will undergo a scheduled migration to Identity Digital during the above-mentioned period. As a result, the following services will be temporarily unavailable:

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our services. Normal operations will resume promptly at 19:30 UTC.

For any urgent queries, please contact our support team at support@dns.business.

Thank you for your patience and cooperation.

Hi there,

We want to ensure you stay informed about important updates regarding your account. Specifically, upstream registries have announced price increases that will take effect in 2025. To ensure you receive timely notifications about these changes, please verify that at least one user on your account has either billing or marketing permissions enabled.

Why is this important?

Users with billing or marketing permissions will receive notifications about upcoming price increases, ensuring you are well-prepared and can plan accordingly.

How to check and update permissions:

Need assistance?

If you have any questions or need help updating permissions, please contact our support team.

Thank you for your attention to this matter. 

Best regards, 

The Gateway SRS Team

This is a notification of a planned outage for the .COM/.NET SRS production environment. Please find the details below:

Date: Sunday, February 09, 2025

Time Frame: 0100 - 0145 UTC

Duration: 45 minutes

Impact: The .COM/.NET SRS production environment will be offline during this time.

We recommend planning accordingly to minimize any potential disruptions to your operations.

If you have any questions or concerns, please contact our support team.

Thank you for your understanding and cooperation.

We are notifying you of a price adjustment for the 3 ZA City gTLDs: .capetown, .durban, and .joburg. Unavoidably, this adjustment stems from significant cost increases imposed by the respective ZA city registries.

Please note the following details:

Effective Date: February 1, 2025

Revised Pricing for all three city domains:

We understand the potential impact of this change on your operations, and we wish to underscore that this decision was taken at the registry level. Rest assured, our dedication to delivering exceptional service remains unwavering. We urge you to review and adjust your domain portfolios as necessary ahead of the new pricing implementation.

Should you have any queries or require any assistance, don't hesitate to reach out to our support team on support@dns.business.

We greatly appreciate your understanding and continued confidence in us at Gateway SRS. As always, our ultimate goal is to offer the best service experience for our customers. Thank you.

Yours Sincerely,

Gateway SRS Product & Support Team

New updates to policy code for featuring GW_COM_Release_159-dev and policy_gw_libs_007-dev.

This update introduces several improvements and optimizations to enhance functionality, streamline maintenance, and improve user experience.

Key Changes and Improvements

Standardized XIncludes Across Policies

New XIncludes have been implemented to ensure consistency across multiple policies, enabling easier maintenance and improved support for all zones.

gTLD Inter-Reseller Transfers

Transfers between resellers now automatically extend the domain expiry date.

Clients will be invoiced for the renewal as part of the transfer process.

Policy Code Optimizations

Various under-the-hood fixes and optimizations have been made to improve overall system performance and reliability.

Enhanced EPP Error and Response Messages

Error messages returned via EPP have been improved for better clarity and troubleshooting.

Response messages have also been refined to provide more accurate and actionable information.

Extended Transfer Poll Response Period

The transfer wait period for Poll responses has been extended from 1 day to 2 days, allowing for greater flexibility in managing transfer requests.

These updates are part of our ongoing commitment to improving our systems and providing a seamless experience for our users.

If you have any questions or encounter any issues, please don’t hesitate to reach out to our support team.

Thank you for your continued trust and support!

https://github.com/DNS-Africa/WHMCS-Gateway_SRS/releases/tag/4.0.119

Enhance RandomString() generation by revising the method to guarantee strings include at least one alphabetic character, one numeric character, and, optionally, one special character. Utilize random_int() for improved randomness and shuffle the resulting string. Increment version to v4.0.119.

We’re stoked to announce that the Gateway Portal is getting a major upgrade from Version 2 to Version 3!  

You asked, and we listened. Over the past months (many), we’ve carefully reviewed your feedback and are working hard to bring you a host of new features and improvements that will make managing your account and domain portfolios easier, faster, and more intuitive than ever before.  

Development is already underway, and we’re excited to share that beta versions will start being released in January 2025.

The Gateway Portal is an essential tool for domain registrars and resellers to onboard onto the Gateway SRS and manage their operations. With this upcoming upgrade, we’re introducing enhancements designed to streamline workflows, improve performance, and deliver the features you’ve been asking for.  

Have a special request? Let us know!

Now is the perfect time to share any additional features, functions, or changes you’d like to see in Version 3. We’re committed to making the Gateway Portal really work for you, so don’t hesitate to send us your suggestions. You can email them to portal3@gatewaysrs.com.  

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Stay tuned for more updates as we approach the launch of Registrar Portal Version 3. We can’t wait to show you what’s in store!  

Thank you for your continued support and partnership.  

— The Gateway SRS Team

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Info and pricing available at https://gatewaysrs.com/domain?tld=one

Upcoming price adjustment for .COM domains due to a recent announcement from the Registry, effective September 1st, 2024.

 New Pricing

- Create:$12.50 (up from $11.80)

- Renew $12.50 (up from $11.80)

- Transfer:$12.50 (up from $11.80)

An email notification was sent on August 6th.

Should you have any questions or require assistance, our support team is readily available to help.

[Essential]

We will be conducting essential maintenance on our network infrastructure on Thursday, 18th July 2024.

Planned Start: 18  July 2024, 05:30 UTC +2

Planned End: 18 July 2024, 06:30 UTC +2

While the maintenance is anticipated to last 20 minutes, we have allocated a 1-hour window to account for any unexpected issues.

During this time, most services, including EPP connectivity, Registrar Portal access, and WHOIS availability, will be affected.

Affected services

Registry Website, Registrar Portal, OT&E System, EPP System, DNS, Whois/RDAP

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The .mu domain name is the country code top-level domain (ccTLD) for Mauritius. It is commonly used by individuals, businesses, and organizations located in or associated with Mauritius. The .mu domain name can also be used as a creative and catchy alternative for music-related websites, as "mu" is a common abbreviation for music.

For pricing and availability checks please see https://gateway.africa/domain?tld=mu

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Dear Reseller Partner,

On April 15th, we were informed by CentralNic about a potential incident involving a third-party data processing provider. CentralNic is currently investigating the matter. As a precautionary step, they have advised resetting account passwords and changing AuthCodes. The affected zones can be viewed here. 

We have already taken action by implementing these changes as of April 16th, rendering the old AuthCodes invalid. You may need to update the information on your systems accordingly. 

We will keep you informed, should we get further information.

On 1 May 2024, we will modify the domain lock feature to solely apply the clientTransferProhibited status. At present, it also enforces clientUpdateProhibited, leading to complications for certain resellers. After thorough investigation, it has been determined that the standard procedure is to solely implement the clientTransferProhibited status with domain lock. Any domains currently displaying both statuses will be adjusted to only indicate clientTransferProhibited on 1 May 2024. If you have any queries, please feel free to reach out.

Scheduled

We will be conducting urgent maintenance on our network infrastructure on Tuesday, February 13, 2024.

Planned start: February 13, 2024, 07:30 UTC +2
Planned end: February 13, 2024, 09:30 UTC +2

While the maintenance is expected to take 15 minutes, we have allocated a 2-hour window to account for any unforeseen issues.

During this time, most services, including EPP connectivity, Registrar Portal access, and WHOIS availability, will be affected.

Please be aware that there may be intermittent network loss as we restart networking equipment after the updates.

https://status.dns.business/incidents/183228

The ZA.COM registry announced a price increase effective 21 November 2023. As a result, the standard cost for registrations, renewals and transfers for .ZA.COM  will be $264.

Current pricing is available here. 

It's important to note that DNSSEC transfers can be more complex and may require additional coordination with both the current and new registrars. It's recommended to consult the documentation or support provided by your specific registrar for detailed instructions on transferring DNSSEC-signed domains.

Please review the help content to assist you with dnssec-signed domain transfers.

Tucows Registry confirmed that they have cancelled the planned migration due to technical difficulties. The .cloud provisioning is now back with GoDaddy Registry for the time being.

The upstream Registry has had a price increase on a number of extensions. Please review the new pricing online here https://gateway.africa/pricing, pdf document or csv file.

The affected zones can be found in the attached file (ID zone_list.csv).

If you have any questions please let us know.

Please note that .cloud is migrating to a new registry. Until the migration is complete no new .cloud registrations and renewals on existing .cloud domains will be possible. As soon as the migration and onboarding is complete we will post an update here. No .cloud domains on our Gateway system need to be renewed in 2023.

Please note that our system is currently dealing with an issue for domain creates where a domain create fails to list the domain on your account. Our engineers are currently working on this issue. This problem is intermittent and only affects certain transactions. As soon as we have an update we will post it here and on our status page.

[ RESOLVED ]

Please note that there will be a price increase on the .com domain which will come into effect on 1 September 2023. This increase is due to upstream registry price increases.

.com (create, renew, transfer)

$11.30 (increase of $0.80c on renew and transfer)

There will be no differentiation on .com create, renew and transfer fees as of 1 September.

An important payment assertion issue and an XSS security issue have been identified that affect all versions of WHMCS.

We have published new releases for active and LTS versions of WHMCS (v8.7 and v8.6) as well as a patch for EOL version v8.5. Patches will not be released for any earlier versions of WHMCS.

These issues were reported via our Security Bounty Program. Further details about these issues will not be disclosed at this time.

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What should I do?
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You should update WHMCS, either manually or using the Automatic Updater, as soon as possible. We recommend using the Automatic Updater.

See https://blog.whmcs.com/133735/security-update-2023-06-20 for more info.

Resolved

We can confirm this is issue is now resolved.

June 15, 2023 · 08:27